At 3dmatsindia.com, customer satisfaction is our #1 priority. We will do everything in our power to earn your satisfaction. We stand firmly behind the products you purchase from us and we will work with you to make every purchase a pleasant experience. If at any time you find a product to be unsatisfactory please contact us for assistance.
We ship our orders via UPS, FedEx, USPS or major freight carriers for large orders. Orders are typically shipped out from our facilities within 4 to 5 business days after an order has been received. Order status updates and shipment tracking info will be provided via email/sms.
Undeliverable Shipments & Change of Order
Customer must provide valid shipping address and telephone number upon order checkout. Our shipping carrier will make several attempts to deliver your order. Typically, a shipment will be returned to us after 3rd delivery attempt. In the event your package is returned to us, you will incur a return shipping fee by the shipping carrier.
After an order has been picked up by a shipping carrier any changes to the order, such as change of of item(s) or shipping address will incur a processing fee by the shipping carrier.
We reserve the right to deduct this return shipping fee and processing fee from any leftover balance from your order.
Pricing and Price Reductions/Corrections
We reserve the right to change prices and make any price corrections for products at any time. Please understand that any price reduction and promotion will not be applied to orders placed prior to price reduction or outside of promotional period.
If you have any questions about our shipping Policy, please feel free to contact us at: